Refund & Returns Policy

Return Policy Overview

We offer a 30-day return policy from the date of delivery. Items must be in their original condition with all tags attached and in the original packaging to be eligible for return.

Return Eligibility

Items Eligible for Return:

• Unworn shoes with original tags and packaging
• Items received within the last 30 days
• Products in their original, unaltered condition
• Items with proof of purchase (order confirmation or receipt)

Items NOT Eligible for Return:

• Worn or used shoes (even if tried on outdoors)
• Items damaged by misuse or normal wear
• Custom or personalized orders
• Items without original packaging or tags
• Sale items marked as "Final Sale"

How to Return an Item

To initiate a return, please follow these steps:

• Step 1: Contact our customer service team at [email protected] within 30 days of delivery
• Step 2: Provide your order number and reason for return
• Step 3: Receive your return authorization and prepaid shipping label
• Step 4: Pack the item securely in its original packaging
• Step 5: Attach the provided return label and drop off at any authorized shipping location

Refund Processing

Refund Timeline:

• Once we receive your returned item, we will inspect it within 2-3 business days
• If approved, refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Bank processing times may vary (typically 3-10 business days)

Refund Amount:

You will receive a full refund of the purchase price. Original shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).

Exchanges

We currently do not offer direct exchanges. To exchange an item for a different size or style:

• Return the original item following our return process
• Place a new order for your desired item
• This ensures faster processing and availability

Defective or Incorrect Items

If you receive a defective or incorrect item:

• Contact us immediately at [email protected]
• Provide photos of the item and packaging
• We will provide a prepaid return label
• Full refund including original shipping costs will be processed
• Replacement items ship at no additional cost

International Returns

For international orders:

• Customers are responsible for return shipping costs
• Items must be declared as "returned goods" to avoid customs fees
• Refunds exclude original shipping charges and any customs duties paid
• Processing time may be extended due to international shipping